Discovery meetingNew client journey
BeforeThe Financial Services Guide, privacy statement and advice fee agreement are signed, and the fact-find is back before you meet.
AfterNext on the journey: statements and super details from the client, then the research and the Statement of Advice, prepared by you.
Presenting the adviceAfter the Statement of Advice is prepared
BeforeThe fact-find answers and what the client said mattered, on one record, with your objectives for them kept apart from theirs.
AfterAuthority to proceed goes out to sign, due within 10 days, with the Statement of Advice date filled in.
Annual reviewYearly, from 60 days before
BeforeAn optional pre-review update goes to the client 21 days ahead.
AfterRecord of advice or file note within 7 days, then update the fee arrangement and policies.
Mid-year check-inEvery 6 months
BeforeThe last recap and every open action, on both sides.
AfterThe next one is counted from the cadence, with a window from 30 days before to 60 after.