Onboarding meetingNew client journey
BeforeThe engagement letter is signed and the client information form is back before you meet.
AfterNext on the journey: record their entities and the lodgements each one owes, due within 7 days.
Going through the return21 days before the due date
BeforeThe brief shows what is still missing from the client and the lodgement date on the record.
AfterThe client’s approval for lodgement goes out to sign, due 14 days before the date.
Annual planningYearly, from 60 days before
BeforeAn optional pre-planning check-in goes to the client 21 days ahead.
AfterSend the plan and the agreed actions, due within 7 days of the meeting.
Quarterly reviewEvery 3 months
BeforeThe last recap and every open action, on both sides.
AfterThe next review is counted from the cadence, with a window from 21 days before to 45 after.