Initial consultationNew client journey
BeforeThe Credit Guide, privacy consent and fees go out in one link, to sign in the same week.
AfterNext on the journey: the fact-find, then income, bank statements and ID from the client.
Going through the recommendationAfter the assessment
BeforeThe fact-find answers and every document provided, on one record.
AfterLodge the application and record it on the loan register, due within 5 days.
Fixed rate options30 days before it ends
BeforeWhat the client told the check-in: refix, go variable or refinance, and for how long.
AfterTheir instruction is due 14 days before the rate ends, and the new rate goes on the loan.
Annual loan reviewYearly, from 30 days before
BeforeAn optional check-in goes to the client 21 days ahead, and each loan is compared against the market.
AfterUpdate the loan register within 7 days. The next review is counted from this one.